Refund Policy

Last updated: 06/01/2026

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At Absolute Craft, each piece is created with care. Please read the following information carefully before placing an order.

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Custom & Personalised Items

Due to the handmade and personalised nature of custom items:

• Custom or personalised products are non-returnable and non-refundable, unless they arrive faulty or damaged.

This does not affect your statutory rights.

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Non-Custom Items

If you purchase a non-custom item, you have the right to request a return within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.

Returned items must:

• Be unused and in original condition

• Be returned in suitable packaging

Return postage costs are the responsibility of the customer unless the item is faulty.

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Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 14 days of delivery and provide photos where possible.
We will offer a replacement, repair, or refund where appropriate.

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Refunds

Approved refunds will be processed to the original payment method once the returned item is received and inspected.

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How to Request a Return

Please contact us before returning any item:

Emily – Absolute Craft
Email: emily@absolutecrafts.co.uk